JDLink Survey

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JDLink Survey

JDLink

1. Approximately how many times have you visited the JDLink website, www.jdlink.com to access you machine information per week?
0 - 5 5 - 10 10 - 15 15 - greater

2. Approximately how many hours have you operated your JDLink equipped machine since purchase?
0 - 100 100 - 200 200 - 300 300 - greater

3. How satisfied are you with the follow up, training, and support you have received from your dealer regarding the operation of this system?

Very Satisfied	*Satisfied*	Neither Satisfied Nor Dissatisfied	*Dissatisfied*	Very Dissatisfied

4. What is the modem speed of the computer you use to access the JDLink website most often?
Less then 14.4K 14.4K-28.8K 28.8K-56K 56K - greater

5.How satisfied are you with the following performance factors of the www.StellarSupport.com website?

Check one box per line.		*Very Satisfied*	*Satisfied*	*Neither Satisfied Nor Dissatisfied*	*Dissatisfied*	*Very Dissatisfied*
a.	Ease of JDLink setup/configuration
b.	Ease of website navigation
c.	JDLink Machine Status & Location Reports
d.	JDLink Machine Summary Reports
e.	Machine Alert Log
f.	Machine Maintenance Log
g.	E-mail notification upon Stop Engine Alert
h.	Ability to contact machine via site
i.	Length of time to contact machine via site
j.	Length of time to access summary reports
k.	Getting Started Manual
l.	JDLink On-Line Help
m.	Availability of the site
n.	Reliability
o.	Manufacturing Quality
p.	Value
q.	Overall satisfaction-performance factors

6. Any comments, suggestions or changes regarding this JDLink Machine Messenger System, or ideas for new features on future systems?

7. Overall, how SATISFIED are you with this JDLink Machine Messenger System?

Very
Satisfied

Satisfied

Neither Satisfied
Nor Dissatisfied

Dissatisfied

Very
Dissatisfied

8. Based upon your overall ownership experience, would you REPURCHASE a similar John Deere GreenStar product?

Definitely
Would

Probably
Would

Not Sure

Probably
Would Not

Definitely
Would Not