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Check one box per line.
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Very Satisfied
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Satisfied
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Neither Satisfied Nor Dissatisfied
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Dissatisfied
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Very Dissatisfied
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a.
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Convenience of the support line hours
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b.
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Support technician's knowledge of AMS products
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c.
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Support technician's knowledge of general computer issues
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d.
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Attitude of support line technician
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e.
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The ability of the support technician to resolve your issue on
the first call
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f.
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If a "call back" was needed, the amount of time it took for you
to receive a response
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g.
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Overall satisfaction with the service level provided by the 1-888-GRN-STAR
support line
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